Terms of Service
- General Scope and Corporate Information
These Terms of Service govern all orders placed through the website www.rollandlawn.com, operated under the brand name Rollandlawn. By placing an order or accessing our online commercial store, you agree to be bound by these legal terms.
Our commercial operations, contract fulfillments, and customer communications strictly comply with applicable laws of the Federal Republic of Germany and European Union consumer protection directives.
Corporate Customer Contact: auditor@rollandlawn.com
Phone: +49221597850
Company: TUNA FOOD GmbH
Address: Richard-Byrd-Str. 14, 50829, Köln
- Contract Formation and Order Placement
A binding purchase agreement between Rollandlawn and the customer is concluded when an order submitted through www.rollandlawn.com is confirmed and completed at checkout. Requisite commercial order summaries and dispatch updates are sent directly to the email address provided during the checkout process. - Shipping, Delivery, and Risk Transfer
Our delivery coverage extends to customers located across Germany and the European region.
Fulfillment & Courier Partners: Deliveries are dispatched using established priority logistics services, including DHL Priority, FedEx Priority, and UPS Priority.
Delivery Timelines: The standard delivery period is estimated at 7 to 10 business days following dispatch.
Order Tracking: Automated notification emails containing real-time logistics tracking updates are issued to your designated email address at key milestones, including order dispatch, transit depot arrival, and local delivery routing.
Transfer of Risk: In strict accordance with European consumer law, the risk of loss or physical damage to the purchased items transfers to the customer only when the consumer (or a designated third party other than the carrier) takes physical possession of the goods.
Extended Transit & Investigation Protocol: If an order exceeds the standard transit timeframe, we initiate a formal trace inquiry with the logistics provider. Depending on the verified transit status and investigation findings, we will arrange either a replacement shipment or a full refund.
- Statutory Right of Withdrawal (14-Day Cancellation Policy)
As a European consumer, you possess a legal right of withdrawal under European Consumer Rights regulations without giving any reason within 14 days.
Withdrawal Period: The statutory cancellation period expires 14 days from the day on which you (or a third party designated by you) acquire physical possession of the final item in your order.
Exercising the Right: To exercise your right of withdrawal, you must notify us of your decision through an unequivocal statement sent by email to auditor@rollandlawn.com prior to the expiration of the 14-day window.
- Damaged, Defective, or Non-Conforming Goods
We prioritize maintaining strict quality standards across all dispatches. In the rare event that a received item is damaged or displays a defect:
Notification & Evidence: Customers may contact our customer support team at auditor@rollandlawn.com within statutory warranty periods, providing order details alongside visual photographic proof of the issue.
Remedial Options: Upon verification of the submitted evidence, we will process either a full refund or issue a prompt replacement for the affected item. Where photographic evidence conclusively demonstrates the defect or damage, physical return of the damaged item is not required unless explicitly requested.
- Governing Law and Dispute Resolution
These Terms of Service and any contractual agreements entered into via www.rollandlawn.com are governed by and construed under the laws of the Federal Republic of Germany, without prejudice to any mandatory consumer protection provisions of the European Union member state in which you reside.