Shipping Policy
- General Scope and Corporate Information
This Shipping Policy governs the order processing, dispatch, and delivery procedures for all purchases made through www.rollandlawn.com, operating under the brand name Rollandlawn. Our fulfillment practices comply fully with applicable commercial regulations and consumer protection laws within the Federal Republic of Germany and the broader European region.
Corporate Customer Contact: auditor@rollandlawn.com
Phone: +49221597850
Company: TUNA FOOD GmbH
Address: Richard-Byrd-Str. 14, 50829, Köln
- Order Processing and Fulfillment Timelines
We maintain direct operational management of our inventory handling, order preparation, and dispatch workflows.
Processing Window: Orders successfully placed on our platform undergo internal preparation, quality verification, and packaging within a standard processing timeframe of 1 to 3 business days prior to carrier handover.
Geographical Coverage: We ship exclusively to customers located across Germany and the European region.
- Logistics Partners and Delivery Timelines
To ensure reliable transport across our destination markets, we partner with established international courier networks.
Courier Partners: Dispatches are processed in cooperation with major priority logistics providers, including DHL Priority, FedEx Priority, and UPS Priority.
Transit Time: Following dispatch from our fulfillment facility, standard delivery takes approximately 7 to 10 business days to arrive at the customer’s designated delivery address.
- Shipment Tracking and Milestone Notifications
We maintain transparency throughout the delivery journey by keeping you informed of transit milestones.
Tracking Updates: At key milestones—including order dispatch, arrival at primary transit sorting hubs, and local last-mile routing—automated tracking notifications are sent directly to the email address you provided at checkout. These communications include active tracking links to monitor your parcel’s progress.
- Delayed Transit and Investigation Protocols
While we coordinate closely with our logistics partners to adhere to standard transit windows, exceptional logistical delays may occasionally occur.
Carrier Investigation: If an order exceeds the standard transit timeframe without delivery confirmation, please contact our support team at auditor@rollandlawn.com. Upon notification, we will immediately initiate a formal trace and investigation with the responsible carrier partner.
Resolution: Depending on the verified facts and the final status of the investigation report, we will determine the appropriate remedy, which may include dispatching a replacement shipment or processing a full refund.
- Transfer of Risk
In strict accordance with European consumer protection directives, the risk of physical loss or damage to goods passes to the consumer only upon physical receipt of the items (i.e., when the consumer or a designated third party other than the carrier takes physical possession of the goods).