Customer privacy
- Introduction and Data Controller
Welcome to Rollandlawn. We respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable German federal data protection laws.
The data controller responsible for the processing of your personal data collected through this website is:TUNA FOOD GmbH
Contact Email: auditor@rollandlawn.com
Phone: +49221597850
Company: TUNA FOOD GmbH
Address: Richard-Byrd-Str. 14, 50829, Köln
- Information We Collect
When you visit www.rollandlawn.com or make a purchase, we may collect, use, store, and transfer different kinds of personal data, which include:
Identity Data: Includes your first name, last name, or similar identifiers.
Contact Data: Includes your billing address, delivery address, email address, and telephone number.
Transaction Data: Includes details about payments to and from you, and other details of products you have purchased from us.
Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- How We Process and Share Data (Payment Processing via Stripe)
To process your payments securely and efficiently, we integrate Stripe as our primary payment processing provider. When you complete a transaction on www.rollandlawn.com, your payment details (such as card number, expiration date, and CVC code) are provided directly to Stripe.
Stripe processes your financial data as an independent data controller or processor in accordance with its own privacy policy and strict global security standards (PCI-DSS compliance). We do not store full payment card numbers on our local servers. For further details on how Stripe handles your payment data, please consult Stripe’s official privacy documentation.
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except where necessary for order fulfillment (such as shipping carriers) or legal compliance.
- Data Retention Periods
In strict compliance with German and European legal obligations, we retain personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any accounting, legal, or reporting requirements.
Tax and Commercial Records: Under German commercial and tax laws (specifically pursuant to the German Commercial Code – HGB and the Fiscal Code – AO), accounting vouchers, invoices, and transaction-related contract data are retained for 10 years.
General Correspondence and Inquiries: Customer support emails and general communication records are typically retained for 6 years in alignment with statutory commercial retention requirements.
User Account and Marketing Data: Data processed solely on the basis of consent or for routine customer administration is retained only until consent is withdrawn or the purpose ceases to exist, subject to statutory retention caps.
Once the applicable retention period expires, the corresponding personal data is securely deleted or anonymized in accordance with regulatory mandates.
- Your Data Protection Rights
Under the GDPR and German data protection laws, you possess the following rights regarding your personal data:
Right of Access: You have the right to request copies of your personal data.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure: You have the right to request the erasure of your personal data, under certain statutory conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data.
Right to Object to Processing: You have the right to object to our processing of your personal data.
Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under specific conditions.
To exercise any of these rights, please submit your request directly to our designated contact email: auditor@rollandlawn.com.
- Updates to This Privacy Policy
We regularly review and update this Privacy Policy to ensure continued compliance with evolving European and German legal frameworks. The latest version will always be posted directly on this page with the effective revision date.